Here’s a quick and easy one. Since this has burned my twice (and caused more hours of troubleshooting than I care to admit) I’m going to put it here in hopes that I remember it next time.
The short version: When importing the certificate make sure to check the box to make the SSL certificate exportable.
The long version:
The issue: After adding importing a new SSL certificate in VMware Horizon View the page fails to load.
The solution: First, we check the obvious:
- The friendly name is set to “vdm” and there is only one certificate with that friendly name
- The certificate is valid (correct name, not expired, certificate chain is installed) and there is a private key (if the private key is missing then that opens up a new issue)
- All relevant services are started
If all of that checks out, then the next step is to restart the services, or the server just to verify that things are loading properly.
If things are still not working check the listening ports (run “netstat -ano” from a command prompt to find the running process, port, and process ID). If there is nothing listed for port 443 then go back to the certificate that was imported and delete it. When re-importing the certificate make sure to check the box to make the SSL certificate exportable. Then set the friendly name to “vdm” and then restart the services or reboot the server.
That should get everything working.
Here’s to hoping that I don’t forget to check that box again when the next renewal comes up.